Refund Policy

At Hernes Health, we take pride in the quality and care that goes into every product we make, therefore due to the nature of our products, we cannot accept returns or process refunds once an order has been shipped, except under specific exceptions outlined below.

Non-Returnable Policy

• All sales are final once the order has been shipped.
• Due to hygiene and safety considerations, we cannot accept returns or exchanges due to the nature of our products.

Exceptions for Refunds or Replacements

Refunds or replacements will only be considered under the following circumstances:

1. Damaged or Defective Products:
   • If your product arrives damaged or defective, please contact us within 7 days of delivery at support@herneshealth.com.
   • Provide clear photos of the damaged product and packaging for evaluation.
   • If approved, we will provide a resolution based on the specific circumstances.
2. Incorrect Order:
   • If you receive an incorrect item, please notify us within 7 days of delivery, and we will assist in resolving the issue promptly.

Order Changes or Cancellations

• Orders can only be modified or canceled within 3 business days of purchase.
• Once your order has been shipped, it cannot be canceled, refunded, or redirected.

Important Information

• Shipping fees are non-refundable.
• Refunds are only issued to the original payment method. Processing may take 7-10 business days after approval.
• Products purchased from third-party retailers must follow the return policy of that retailer.

For any questions or further assistance, please contact us at support@herneshealth.com. We appreciate your understanding of these policies, which allow us to maintain the highest standards for product quality and customer care.

Thank you for choosing Hernes Health.